“My ‘Boss’ is an Algorithm: The Impact of Automation on Delivery Workers in Latin America”
The Hidden Challenges of Food Delivery and Ride-Hailing Platforms
Food delivery personnel and drivers operating on various platforms often grapple with the frustrating reality of their earnings and job opportunities fluctuating based on automated decisions made by algorithms that function like a black box. These applications analyse a plethora of data, including customer ratings, accepted orders or rides, cancellations, and the duration of service completion. Such variables feed into calculations that ultimately dictate how work is organised and evaluated.
Those employed through these platforms frequently find themselves in the dark regarding the rationale behind specific decisions made about them. This lack of transparency complicates their ability to identify errors, challenge penalties,...










